Case studies

Anonymised client work. The names are withheld; the specifics are not.

Finance & shared services
Standing up a finance back-office in Sofia
A Nordic group consolidating finance into a Sofia SSC
A Nordic group moved payables, receivables and reporting into a Sofia shared service centre. The hiring had to be sequenced around a fixed go-live.
Customer support
Hiring multilingual support, month after month
An EU SaaS company scaling its Sofia support hub
Volume hiring for German, French and Dutch-speaking support agents in Sofia, where the real constraint is language supply rather than headcount.
Fintech / Software
Two senior roles that had been open all year
A Bulgarian fintech product company, ~120 staff
Two senior backend roles stayed open for most of a year at a Sofia product company. The bottleneck turned out to be the process, not the market.
Software
A first engineering team in Sofia, without an entity
A German industrial software company, ~400 staff
A German industrial software vendor needed an engineering team in Sofia before it had a company here. How the outsourced-team model got them building.